Refund policy

Refund Policy

We offer a 30-day return window beginning on the date your order is delivered.

Return eligibility

To qualify for a return, merchandise must be unused, unassembled, undamaged, and in its original packaging with all parts, hardware, manuals, and proof of purchase. Furniture that has been assembled, installed, altered, stained, used, or returned without its original packaging may be declined unless it arrived defective or damaged. Final-sale items, gift cards, personalized items, and clearance items marked “Final Sale” are not returnable.

Requesting a return

Email cherishedhomestyles@gmail.com before sending anything back. Include your order number, the item you want to return, and the reason for the request. If approved, we will provide return instructions and the correct return address. Do not send merchandise to the address on the shipping label or to our business contact address unless we specifically instruct you to do so. Unauthorized returns may be refused.

Return shipping

For preference-based returns, including size, color, fit, or change-of-mind returns, the customer is responsible for return shipping and for ensuring the package reaches the authorized return location safely. Original shipping charges, if any, are not refundable. If an item is confirmed to be defective, damaged in transit, or incorrect, Cherished Home Styles will provide an appropriate replacement, refund, or return-shipping solution at no additional cost to you.

Damage, defects, and missing parts

Inspect your order promptly after delivery. Contact cherishedhomestyles@gmail.com as soon as possible, preferably within 48 hours, if an item arrives damaged, defective, incomplete, or incorrect. Include clear photos of the item, packaging, shipping label, and damaged or missing areas. Keep all packaging until the claim is resolved. Reporting within 48 hours helps us document carrier damage, but does not limit any rights you may have under applicable law.

Cancellations and address changes

Contact us within 12 hours of placing your order if you need to cancel or change the delivery address. We will make a reasonable effort to help, but cancellation or address changes are not guaranteed after an order enters processing or ships.

Refunds

After an authorized return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may require additional processing time. If more than 15 business days have passed since approval, contact cherishedhomestyles@gmail.com.

This policy does not limit rights that cannot be waived under applicable law.